The Normac Difference

At Normac, customer satisfaction is ensured through the commitment to these underlying principles:

• Provide outstanding customer service: We have a fundamental pride in our service, and for that reason "doing what we say we will do" is our number one mantra.
• Research and quality: Research is vital and a cornerstone of our business. We continually check with market trends and current laws to update our costs. We use standard cost guides as a secondary source of information but rely on our in-depth bank of knowledge to determine a fair appraisal. We also utilize only qualified insurance appraisers in estimating our replacement costs.
• Advancement of technology: We understand the demands of a growing market, and are always looking for new ways to increase our efficiency through technology, passing those improvements on to our customers through better savings and faster service.
• Retain a high level of Errors and Omissions Insurance: We currently carry $5 million of errors and omissions insurance (E&O insurance is the owner's security against a disputed appraisal) that support their activities. This high level of coverage is a testament to the degree to which the professionals at Normac back the quality of their work.